{"id":12431,"date":"2018-02-27T10:45:08","date_gmt":"2018-02-27T07:45:08","guid":{"rendered":"https:\/\/www.unlockunit.com\/blog\/?p=12431"},"modified":"2018-02-27T14:06:08","modified_gmt":"2018-02-27T11:06:08","slug":"phones-touchscreen-not-working","status":"publish","type":"post","link":"https:\/\/www.unlockunit.com\/blog\/phones-touchscreen-not-working\/","title":{"rendered":"My phone\u2019s touchscreen is not working. What should I do?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">You\u2019re randomly browsing the web on your smartphone and, all of a sudden, the touchscreen stops responding. The buttons on the side of the phone are working, but the display is frozen, raising some big question marks. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are also cases in which the screen is not completely frozen, but it stops answering your commands properly or it has huge lags.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t panic. If your phone\u2019s touchscreen is not working properly, it doesn\u2019t necessarily mean that it\u2019s dead, since there are a few things you can do in order to bring it back to its normal functionality state. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why is my phone\u2019s touchscreen not working properly?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before talking about the potential fixes, you must understand what caused this problem. There are two main reasons why this could be happening, as it follows: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It has some software issues<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It has some hardware issues<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In most cases, it\u2019s one of these issues making your phone\u2019s screen act weird. But, as promised, we have some solutions for you, no matter the cause. <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Basic solutions if your phone\u2019s touchscreen is not working<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">However, before relying on a rather complex solution, there are a few basic things you can try, no matter your experience level with smartphones.<\/span><\/p>\n<ul>\n<li><b>Restart the device: <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In a lot of cases, a simple restart can solve several issues. Still, let\u2019s not forget that your touchscreen is not working, so you can\u2019t do this in the traditional way. Therefore, if your phone has a removable battery, you can take it off, then put it back again and power the phone.<\/span><\/span><span style=\"font-weight: 400;\">If it doesn\u2019t try a hard reset. You can check out our <\/span><a href=\"https:\/\/www.unlockunit.com\/blog\/how-to-make-a-hard-reset-for-samsung-phones\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">hard-reset guide for Samsung<\/span><\/a><span style=\"font-weight: 400;\"> phones or <\/span><a href=\"http:\/\/www.smartmobilephonesolutions.com\/content\/how-to-hard-reset-an-android-phone\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">this guide<\/span><\/a><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">, for various brands.<\/span><\/span><\/li>\n<li><b>Clean your hands and the phone\u2019s screen<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: Believe it or not, even though it\u2019s highly sensitive, a dirty screen can function improperly. Also, let\u2019s not forget that dirty hands have the same consequences.<\/span><\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Clean both of them and see if the issue persists. Also, do not wear gloves while using the phone, unless they\u2019re smartphone-friendly gloves, with special layers on the thumbs and index fingers.<\/span><\/span><\/li>\n<li><b>Remove your screen protector: <\/b><span style=\"font-weight: 400;\">The market is invaded by cheap screen protectors which can affect the proper functionality of your phone\u2019s touchscreen. Sure, they can protect it, but they\u2019re actually way too thick and you might end up with a display that doesn\u2019t respond to your commands all the time.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If none of the above worked, it\u2019s time to proceed to the next steps and apply a couple of advanced solutions.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Solutions for a touch screen with software issues<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There are cases in which a software problem is the main cause why your phone\u2019s touchscreen is not working. But again, there are fixes for most of them. Specifically, we\u2019re talking about the following: <\/span><\/p>\n<ul>\n<li><b>Remove your phone\u2019s SIM and microSD card<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: There are situations in which a faulty SIM card or memory card are the ones to blame. But the fix is actually very easy.<\/span><\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If your phone is completely unresponsive, hold the power button until the phone is turned off. Remove the tray with your SIM card and microSD card, then put it back in. After this, reboot the device and see if the screen works properly.<\/span><\/span><\/li>\n<li><b>Reboot the phone in Safe Mode: <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A corrupted app (or apps) can cause touch screen problems on your Android smartphone or tablet, so it\u2019s up to you to detect if it\u2019s an app to blame Therefore, you need to restart the phone in Safe Mode, where all third-party apps downloaded by you are disabled.<\/span><\/span>1. Power off the phone, by holding the Power button<br \/>\n2. When you see the manufacturer\u2019s logo, release the power button and hold down the Volume Down button<br \/>\n3. When the device finally boots up, showing a Safe Mode indicator on the bottom-left corner, release the Volume Down button<br \/>\n4. Go through the apps you installed recently and uninstall anything that looks suspicious.<\/li>\n<li><b>Reboot the phone in Recovery Mode: <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If your phone\u2019s touch screen is not working after applying any of the previous methods, you might as well consider resetting the device in Recovery Move. Be aware of the fact that this will completely wipe the data on your phone, including apps, photos, messages, and so on.<\/span><\/span><span style=\"font-weight: 400;\">Entering Recovery Mode depends on your smartphone model, so you can check out <\/span><a href=\"https:\/\/www.recovery-android.com\/boot-android-phone-into-recovery-mode.html\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">this guide<\/span><\/a><span style=\"font-weight: 400;\"> on how to do it.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If this method doesn\u2019t fix your screen, which remains unresponsive, it means that it\u2019s more than a software issue you\u2019re dealing with. <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Solutions for a touch screen with hardware issues<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A hardware issue can be caused by a factory problem, as several phones come with them out of the box. On the other side, it can be the result of taking some physical damage, after you dropped or knocked it. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A service would recommend replacing the touch screen panel quickly, but before spending your money on a new one, you can try a few things. <\/span><\/p>\n<ul>\n<li><b>Test the touch screen: <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We\u2019re talking about a diagnostics test which won\u2019t solve the problem, but will tell you exactly how your screen is doing, after examining specific areas and features.<\/span><\/span><span style=\"font-weight: 400;\">In order to access the test, you need to enter a code, using the dialer. Presuming that you still can access it, otherwise we have some bad news. The codes are different for each brand, but the most commonly used are the following:<br \/>\n<\/span><span style=\"font-weight: 400;\">Samsung and most Android handsets: *#7353#<br \/>\n<\/span><span style=\"font-weight: 400;\">HTC: *#*#3424#*#*<br \/>\n<\/span><span style=\"font-weight: 400;\">Sony: *#*#7378423#*#*<br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Motorola: *#0*#<\/span><\/span><\/p>\n<p>Depending on your phone, enter the code using the dialer and you should see the diagnostics tool menu. From here, choose TSP Dot Mode or TSP Grid Mode, then proceed with testing the screen.The TSP Dot Mode puts a small x anywhere you press on the screen, so you can check even the tiniest corner of the panel for functionality problems.<\/p>\n<p>The TSP Grid Mode creates a grid overlay on your display, so you can test each section, by tapping on it. Basically, this is the better testing option, since you can drag your fingers across the entire screen and see if there are any dead spots or parts that aren\u2019t responding properly.<\/li>\n<li><b>Give the touch screen a few knocks<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: Remember how our parents were able to fix poor TV reception by simply tapping the TV itself? Well, if you dropped your phone, a digitizer cable could be loose and making an imperfect contact, hence causing the touchscreen to become unresponsive.<\/span><\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Gently knock all corners of the panel a few times and see if the problem persists after this.<\/span><\/span><\/li>\n<li><b>Check for any liquid damage: <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Unfortunately, not all phones are water resistant, so if you manage to drop it in water, even for just a fraction of a second, the water damage can seriously affect the display, resulting in the issues we\u2019re talking about in this guide.<\/span><\/span>However, there\u2019s a very interesting solution to this, which you can try before deciding that it\u2019s time to replace the faulty touchscreen. Submerge the phone in 99% isopropyl alcohol. Known as rubbing alcohol, it evaporates quickly and leaves almost zero oil traces, being used as a solvent or cleaning fluid.<\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Is it time for a replacement? <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If your phone\u2019s touch screen is not working after trying all the tips above, it\u2019s obvious that the display needs to be replaced. If you\u2019re lucky enough to have a phone that it\u2019s still in the warranty period, you can get it fixed for free. If not, get ready to spend some money. A display, especially if it\u2019s for a newer phone, doesn\u2019t come for cheap. But hey, at least you don\u2019t need to buy the entire phone.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Wrap-up<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A feedback for our guide would be highly appreciated, so please let us know which of the methods presented above worked in your case. Also, if you know other solutions, share them with us, using the comments section below!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019re randomly browsing the web on your smartphone and, all of a sudden, the touchscreen stops responding. The buttons on the side of the phone are working, but the display is frozen, raising some big question marks. There are also cases in which the screen is not completely frozen, but it stops answering your commands [&hellip;]<\/p>\n","protected":false},"author":101017,"featured_media":12436,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[152,2406],"tags":[358,2704,2722],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My phone\u2019s touchscreen is not working. What should I do? | UnlockUnit<\/title>\n<meta name=\"description\" content=\"Don\u2019t panic! 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