{"id":12534,"date":"2018-03-02T11:37:56","date_gmt":"2018-03-02T08:37:56","guid":{"rendered":"https:\/\/www.unlockunit.com\/blog\/?p=12534"},"modified":"2018-03-05T13:13:09","modified_gmt":"2018-03-05T10:13:09","slug":"fix-firmware-upgrade-encountered-issue-error-samsung-phones","status":"publish","type":"post","link":"https:\/\/www.unlockunit.com\/blog\/fix-firmware-upgrade-encountered-issue-error-samsung-phones\/","title":{"rendered":"How to fix the \u201cfirmware upgrade encountered an issue\u201d error on Samsung phones"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A lot of Samsung users reported that, while trying to root, upgrade, or downgrade their handsets using Odin or Kies, they got a pretty strange error, reading \u201cfirmware upgrade encountered an issue.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apparently, it\u2019s a pretty common error and you shouldn\u2019t worry at all if you get it. Below, you can find a complete guide to all the methods of fixing it. There\u2019s no need for a solid technical background at all, since you can get through the process with ease. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Specifically, there are three main methods you can use to solve this problem with your phone: using Odin, Kies, or a third-party software. Let\u2019s start with the first two since most Samsung users already have one of them installed on their PCs. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to fix the \u201cfirmware upgrade encountered an issue\u201d with Odin<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before starting the actual process, you need to make sure you\u2019re meeting the following conditions: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Samsung Kies is not running in the background. If it does, use the Task manager and end the process<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure your Samsung handset is fully charged<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use an original USB cable, preferably the one your phone came with<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Remove the microSD card from your phone, in order to avoid any potential issues<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Besides this, you need to download the following: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/mega.nz\/#!o5gg1ApA!vMQsnLm-GDHGoQtM2cpcTqcLBRypDqijWoKtf3Kqbf8\"><span style=\"font-weight: 400;\">Odin 3<\/span><\/a><span style=\"font-weight: 400;\"> &#8211; presuming that you don\u2019t have it installed already<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"http:\/\/developer.samsung.com\/galaxy\/others\/android-usb-driver-for-windows\"><span style=\"font-weight: 400;\">USB Driver<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.sammobile.com\/firmwares\/\"><span style=\"font-weight: 400;\">A Stock Firmware<\/span><\/a><span style=\"font-weight: 400;\"> for your phone<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now that you\u2019re ready, let\u2019s see what are the actual steps you need to follow in order to get rid of the \u201cfirmware upgrade encountered an issue\u201d error: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Install the files you just downloaded, Odin 3 and the USB Driver, on your PC. Keep the stock firmware easy to reach as well<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Put your Samsung into download mode, by pressing and holding Volume Down, Power button and Home button at the same time, for a few seconds, until you see a warning. When the message appears, press just the Volume up button<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Launch Odin on your PC and connect the phone to the PC, using the USB cable<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Wait for a few moments until the device is recognized by Odin<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-12537 aligncenter\" src=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/samsung-odin-3.png\" alt=\"Samsung Odin 3\" width=\"927\" height=\"692\" srcset=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/samsung-odin-3.png 927w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/samsung-odin-3-150x112.png 150w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/samsung-odin-3-300x224.png 300w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/samsung-odin-3-768x573.png 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In Odin, look for the PDA option (or AP, depending on your version) and click on it, in order to load the firmware<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select the Stock Firmware you downloaded and click Open<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure that the Only Auto Reboot and F. Reset Time options are selected<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click on the Start button and wait until Odin finishes the process<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If everything went ok, you will see the PASS (or RESET, depending on your version) message, if everything went well. After doing this, see if you will get the error again.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to fix the \u201cfirmware upgrade encountered an issue\u201d with Kies<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Samsung\u2019s Kies tool is also great for fixing this error. We\u2019re talking about its Kies Firmware Upgrade and Initialization feature, which should come in handy. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For this, you need to download the following: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The <\/span><a href=\"http:\/\/downloadcenter.samsung.com\/content\/SW\/201507\/20150710153808522\/Kies3Setup.exe\"><span style=\"font-weight: 400;\">latest version of Kies<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">After this, proceed with following the next steps:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Find the serial number of your device by pulling out the battery. If your battery is non-removable, you can find this on the box. Write it down<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Connect your phone to the PC, using a USB cable<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Open Kies and go to Tools &gt; Firmware Upgrade and Initialization<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You should see a pop-up window, where you need to insert the phone\u2019s model name. If you don\u2019t know the exact one, you can find it on GSMArena<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-12539 aligncenter\" src=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-enter-phone-model.png\" alt=\"Kies enter phone model\" width=\"395\" height=\"409\" srcset=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-enter-phone-model.png 395w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-enter-phone-model-145x150.png 145w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-enter-phone-model-290x300.png 290w\" sizes=\"(max-width: 395px) 100vw, 395px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Press Next and you will be taken to the next screen, where you need to insert the Serial Number<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">After this, Kies will prepare the firmware upgrade for your phone<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click OK and wait until Kies downloads the firmware upgrade components. This should take a few minutes, so be patient<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-12541 aligncenter\" src=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-download-firmware.png\" alt=\"Kies download firmware\" width=\"410\" height=\"391\" srcset=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-download-firmware.png 410w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-download-firmware-150x143.png 150w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-download-firmware-300x286.png 300w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You will be required to confirm all security cautions during the firmware upgrade. After doing this, click on the Start upgrade button<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"wp-image-12542 aligncenter\" src=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-start-upgrade.png\" alt=\"Kies start upgrade\" width=\"469\" height=\"338\" srcset=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-start-upgrade.png 645w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-start-upgrade-150x108.png 150w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/kies-start-upgrade-300x216.png 300w\" sizes=\"(max-width: 469px) 100vw, 469px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The firmware upgrade process for Emergency Recovery will now start. Wait until it\u2019s ready<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You should see a pop-up window, confirming that the Emergency Recovery of the firmware was completed. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click OK, then reboot the device<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">How to fix the \u201cfirmware upgrade encountered an issue\u201d with a third-party tool<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As mentioned above, this can also be done using a third-party tool. In this case, we\u2019re going to use FonePaw Android Data Recovery. For the moment, it\u2019s available just for <\/span><a href=\"https:\/\/www.recovery-android.com\/downloads\/fonepaw-android-data-recovery.exe\"><span style=\"font-weight: 400;\">Windows<\/span><\/a><span style=\"font-weight: 400;\">, for free.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After downloading it and installing the tool on your PC, please follow the next steps: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Open Android Data Recovery<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">From the main window, choose the Broken Android Data Extraction option, from the menu on the left <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Connect your phone to your PC, using a USB cable<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In the Android Data Recovery tool, click on the Fix Device button<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-12543 aligncenter\" src=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-fix-device.png\" alt=\"Android Data Recovery fix device\" width=\"600\" height=\"385\" srcset=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-fix-device.png 600w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-fix-device-150x96.png 150w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-fix-device-300x193.png 300w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-fix-device-100x65.png 100w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You will see five options to choose from. In this case, check Stuck in the Startup screen, then click Next<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-12544 aligncenter\" src=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-select-case.png\" alt=\"Android Data Recovery Select Case\" width=\"600\" height=\"384\" srcset=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-select-case.png 600w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-select-case-150x96.png 150w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-select-case-300x192.png 300w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-select-case-100x65.png 100w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Complete the information about your phone, then click Confirm<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-12545 aligncenter\" src=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-add-phone-details.png\" alt=\"Android Data Recovery add phone details\" width=\"600\" height=\"385\" srcset=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-add-phone-details.png 600w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-add-phone-details-150x96.png 150w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-add-phone-details-300x193.png 300w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-add-phone-details-100x65.png 100w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Follow the instructions on the screen and put the phone into Download Mode<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-12546 aligncenter\" src=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-download-mode.png\" alt=\"Android Data Recovery Download Mode\" width=\"600\" height=\"385\" srcset=\"https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-download-mode.png 600w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-download-mode-150x96.png 150w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-download-mode-300x193.png 300w, https:\/\/www.unlockunit.com\/blog\/wp-content\/uploads\/2018\/03\/android-data-recovery-download-mode-100x65.png 100w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click Start<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Wait for a few moments until the fixing process is over and let your phone automatically reboot<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">And this is it. This is how you can fix the \u201cfirmware upgrade encountered an issue\u201d error, which sometimes appears on Samsung smartphones. Let us know which method worked for you, by leaving a comment below!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A lot of Samsung users reported that, while trying to root, upgrade, or downgrade their handsets using Odin or Kies, they got a pretty strange error, reading \u201cfirmware upgrade encountered an issue.\u201d Apparently, it\u2019s a pretty common error and you shouldn\u2019t worry at all if you get it. Below, you can find a complete guide [&hellip;]<\/p>\n","protected":false},"author":101017,"featured_media":12535,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[152,2406],"tags":[358,2704,2410,2722],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to fix the \u201cfirmware upgrade encountered an issue\u201d error on Samsung phones | UnlockUnit<\/title>\n<meta name=\"description\" content=\"A lot of Samsung users reported that, while trying to root, upgrade, or downgrade their handsets using Odin or Kies, they got a pretty strange error, reading \u201cfirmware upgrade encountered an issue.\u201d Here you can find a complete guide on how to get rid of it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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