{"id":12700,"date":"2018-03-09T12:50:46","date_gmt":"2018-03-09T09:50:46","guid":{"rendered":"https:\/\/www.unlockunit.com\/blog\/?p=12700"},"modified":"2018-04-12T16:42:51","modified_gmt":"2018-04-12T13:42:51","slug":"samsung-galaxy-s8-frozen","status":"publish","type":"post","link":"https:\/\/www.unlockunit.com\/blog\/samsung-galaxy-s8-frozen\/","title":{"rendered":"My Samsung Galaxy S8 is frozen. What should I do?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Even though it was launched back in 2017, the Samsung Galaxy S8 is still one of the most powerful smartphones on the market, packing a lot of processing power and able to deliver a flawless Android experience. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Still, nothing is perfect and, sometimes, you will notice that your Samsung Galaxy S8 is frozen, not responding to any command. And this can be very frustrating, especially when it happens all of a sudden. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fortunately enough, this doesn\u2019t mean that your phone is done and you need to take it to a service, as the issue is relatively common, no matter what phone you have. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below you can find a couple of tips you can use when you encounter this issue. Therefore, let\u2019s see what to do with that broken phone of yours. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How can I fix a frozen Samsung Galaxy S8?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In most cases, this happens because there\u2019s a small glitch in the software and the problem can be fixed with a quick soft reset. The glitch occurs mostly when you haven\u2019t restarted your device for a while and you have a lot of apps running in the background. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Give the phone a few moments after you notice that it\u2019s stuck. It might resume working normally shortly. If this doesn\u2019t happen though, you can proceed with a soft reset, following these steps: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Press and hold the Power Button and the Volume Down Button, at the same time, for around 10 seconds. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Wait until the device vibrates and you see the Samsung logo on the screen<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Release the buttons<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Wait for a few moments, until the phone reboots<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Once the phone finishes rebooting, it will start working manually. If the phone functions normally, you shouldn\u2019t deal with this problem anymore. On the other side, if your Samsung Galaxy S8 is frozen constantly, you\u2019re probably dealing with something a bit more complicated. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to fix a Samsung Galaxy that keeps freezing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are two main things which can cause this problem with your phone: a faulty third-party app or something wrong with the firmware. Let\u2019s take both of them separately and see what fixes are available. <\/span><\/p>\n<h4><b>Boot the phone in Safe Mode<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">In order to figure out if an app is causing all the trouble, the first thing you need to do is see if the freezing persists in Safe Mode. This mode disables all third-party apps, so it\u2019s very easy to find an answer. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Booting a Samsung Galaxy S8 in Safe Mode is done by following these steps: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Turn off the device<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Press and hold the Power Button until the phone gets past the model name screen<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">When the Samsung logo appears on the screen, release the Power Button<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Immediately after doing this, press and hold the Volume Down key<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Continue holding the Volume Down key until the phone finishes restarting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You should now see \u201cSafe mode\u201d written in the bottom left corner of the display. Right after seeing this, release the Volume Down key<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now, it\u2019s time to find the which causes your Samsung Galaxy to freeze. First of all, start with the ones you suspect, since you must have a list of them. If you don\u2019t have a list like this, uninstall apps starting with the last one you got on your phone. After this, your phone should be ok, as long as you find the faulty app and get rid of it.<\/span><\/p>\n<h4><b>Wipe cache partition<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">If the previous method doesn\u2019t work and your Samsung Galaxy S8 is frozen even after trying it, there\u2019s no need to panic, since you can try something else. Apparently, it\u2019s something wrong with your firmware, so you need to delete all the system caches because some of them could be corrupted. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are the steps you need to follow in order to do this:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Turn off the device<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Press and hold the Volume Up key and the Bixby key, then press and hold the Power Button<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You should see the Android logo after this. When it appears, release all keys<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You should now see that \u2018Installing system update\u2019 message. Wait for about 1 minute<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">After the message disappears, you will see the Android system recovery menu options<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Using the Volume Key, select \u201cWipe cache partition\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Confirm with the Power Button<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Press the Volume Key down, in order to select \u201cyes\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Confirm with the Power button again<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Wait for a few moments, until wiping the cache partition is ready. After this, \u201cReboot system now\u201d will be highlighted<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Press the Power Button in order to restart your phone<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Start using it normally and see if it acts weird again. If you notice that your Samsung Galaxy S8 is frozen even after this, there\u2019s one more thing you can try. <\/span><\/p>\n<h4><b>Back up all the data and reset your phone<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The final solution remains to reset your device to factory settings, which will reveal if the phone came with a software\/hardware issue out of the box or it was you who did something. Before doing this though, it\u2019s recommended to perform a backup, if you want to keep the data you have now on your phone, as the reset will get rid of everything. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, a very important step is to disable <a href=\"https:\/\/www.unlockunit.com\/blog\/bypass-google-account-verification-factory-reset-protection\/\" target=\"_blank\" rel=\"noopener\">Factory Reset Protection<\/a>, so that you won\u2019t be locked out of your device, by following these steps: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Go to Settings &gt; Cloud and accounts &gt; Accounts &gt; Google<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tap on your Google email address, the one that you\u2019re using with the phone. If you have multiple accounts, you need to repeat the steps for each account<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tap the three-dot icon<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tap on Remove Account and confirm it <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">After this, it\u2019s time to reset your Samsung Galaxy S8, following these steps: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Go to Settings &gt; Cloud and accounts &gt; Backup and restore<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tap Back up my data in order to enable this feature<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Go back to the Settings menu and tap General Management &gt; Reset &gt; Factory data reset<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tap Reset<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enter your login credentials<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tap Continue, then Delete all<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Wait until the resetting process is over and see if the issue is still present. If you\u2019re unlucky and your Samsung Galaxy S8 is frozen again, the only solution remains taking it back to the store and, if it\u2019s still covered by warranty, get a replacement unit. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let us know which of these methods worked in your case, by dropping a few lines in the comments section below!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Even though it was launched back in 2017, the Samsung Galaxy S8 is still one of the most powerful smartphones on the market, packing a lot of processing power and able to deliver a flawless Android experience. Still, nothing is perfect and, sometimes, you will notice that your Samsung Galaxy S8 is frozen, not responding [&hellip;]<\/p>\n","protected":false},"author":101017,"featured_media":12701,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[152,2406],"tags":[358,2704,2410,2722],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My Samsung Galaxy S8 is frozen. What should I do? | UnlockUnit<\/title>\n<meta name=\"description\" content=\"Sometimes, you will notice that your Samsung Galaxy S8 is frozen, not responding to any command. And this can be very frustrating, especially when it happens all of a sudden. 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