{"id":545,"date":"2016-05-23T16:18:40","date_gmt":"2016-05-23T13:18:40","guid":{"rendered":"http:\/\/www.unlockscope.com\/help\/?post_type=post&p=545"},"modified":"2017-12-08T19:03:21","modified_gmt":"2017-12-08T16:03:21","slug":"error-device-unlock-app","status":"publish","type":"post","link":"https:\/\/www.unlockunit.com\/blog\/error-device-unlock-app\/","title":{"rendered":"Error Device Unlock App T-Mobile"},"content":{"rendered":"

Device Unlock App Error types and significance<\/h2>\n

There are some cases when the Device Unlock app<\/a> will return an error message. Depending on this message there are several steps that you can perform to move past these errors.<\/p>\n

We will take them one-by-one together:<\/p>\n

\u201cDevice not recognized\u201d error<\/strong><\/h2>\n

The error \u2018<\/strong><\/span>Device not recognized by your service provider. Please call customer care\u2019<\/strong> <\/span><\/i>is not related to the unlocking process, but to your device.<\/span><\/p>\n

Your phone must not be rooted because it will disable the Unlock Application. <\/span><\/p>\n

Please make sure that you have the <\/span>latest software version<\/span><\/a> installed and updated.<\/span><\/p>\n

Bellow, you can find the General Troubleshooting instructions (in the case that you will need them).<\/span><\/p>\n

    \n
  1. Check that you have an active data connection.<\/span><\/li>\n
  2. The device must use the Device Unlock Application<\/strong> (sometimes, the Device Unlock App is already installed so you don\u2019t need to download it again)<\/span><\/li>\n
  3. The device must NOT be reported lost or stolen, blocked, or restricted to T-Mobile<\/span><\/li>\n
  4. Clear the application cache. See your Device > How to > Apps > Clear & uninstall app.<\/strong><\/span><\/li>\n
  5. Check that the device memory is properly managed. (click <\/span>here<\/span><\/a> for tips)<\/span><\/li>\n
  6. Restart the device and try again.<\/span><\/li>\n<\/ol>\n

    You can also check the Official T-mobile troubleshooting by accessing the link below:<\/span><\/p>\n

    https:\/\/support.t-mobile.com\/docs\/DOC-14011#troubleshooting<\/span><\/a><\/p>\n

    \u201cData corrupted\u201d error<\/strong><\/h2>\n

    The error \u2018<\/strong><\/span>Data corrupted during transfer. Please try again. Error during data transfer. Please try again\u2019<\/strong> <\/span><\/i>is not related to the unlocking process, but to the <\/span>mobile signal<\/b>.<\/span><\/p>\n

    You must have a <\/span>stable mobile signal<\/b> and, afterward, you\u2019ll have to restart the device and try again.<\/span><\/p>\n

    Please make sure that you have the <\/span>latest software version<\/span><\/a> installed and updated.<\/span><\/p>\n

    Bellow, you can find the General Troubleshooting instructions (in the case that you will need them).<\/span><\/p>\n

      \n
    1. Check that you have an active data connection.<\/span><\/li>\n
    2. The device must use the Device Unlock Application (sometimes, the Device Unlock App is already installed so you don\u2019t need to download it again)<\/span><\/li>\n
    3. The device must not be reported lost or stolen, blocked, or restricted to T-Mobile<\/span><\/li>\n
    4. Clear the application cache. See your Device > How to > Apps > Clear & uninstall app.<\/span><\/li>\n
    5. Check that the device memory is properly managed. (click <\/span>here<\/span><\/a> for tips)<\/span><\/li>\n
    6. Restart the device and try again.<\/span><\/li>\n<\/ol>\n

      You can also check the Official T-mobile troubleshooting by accessing the link below:<\/p>\n

      https:\/\/support.t-mobile.com\/docs\/DOC-14011#troubleshooting<\/span><\/a><\/p>\n

      \u00a0\u201cServer not responding\u201d error<\/strong><\/h2>\n

      The error \u2018<\/span>Server not responding. Please try again later<\/strong>\u2019 <\/span><\/i>is not related to the unlocking process, but to the <\/span>internet connection<\/b>.<\/span><\/p>\n

      You must have a <\/span>good internet connection<\/b> (your home wifi) and not a public (from bars, library, shops, restaurants etc.). You\u2019ll have to restart the device and try again.<\/span><\/p>\n

      Please make sure that you have the <\/span>latest software version<\/span><\/a> installed and updated.<\/span><\/p>\n

      Bellow, you can find the General Troubleshooting instructions (in the case that you will need them).<\/span><\/p>\n

        \n
      1. Check that you have an active data connection.<\/span><\/li>\n
      2. The device must use the Device Unlock Application (sometimes the Device Unlock App is already installed so you don\u2019t need to download it again)<\/span><\/li>\n
      3. The device must not be reported lost or stolen, blocked, or restricted to T-Mobile<\/span><\/li>\n
      4. Clear the application cache. See your Device > How-tos > Apps > Clear & uninstall app.<\/span><\/li>\n
      5. Check that the device memory is properly managed. (click <\/span>here<\/span><\/a> for tips)<\/span><\/li>\n
      6. Restart the device and try again.<\/span><\/li>\n<\/ol>\n

        You can also check the Official T-mobile troubleshooting by accessing the link below:<\/p>\n

        https:\/\/support.t-mobile.com\/docs\/DOC-14011#troubleshooting<\/span><\/a><\/p>\n

        \u201cFailure in processing request\u201d error<\/strong><\/h2>\n

        The error \u2018<\/span>Failure in processing the request. Please reboot the device and try<\/strong>\u2019 <\/span><\/i>is not related to the unlocking process, but to the <\/span>device memory.<\/b><\/p>\n

        You must ensure that your device has <\/span>sufficient memory<\/b> and, afterward, you\u2019ll have to restart the device and try again.<\/span><\/p>\n

        Tips to manage your memory:<\/span><\/p>\n