Our service includes a 100% money back guarantee on all devices. All you have to do is Contact Us with the following details:

  • Your IMEI
  • Your email address
  • Reason for wanting a refund
  • A video proof of your handset not accepting the unlocking code we’ve sent you.


  • If you provide us a wrong IMEI you will NOT be eligible for a refund.
  • You’ll no longer be allowed to buy an unlocking code after requesting your money back.