Device Unlock App

If your phone displays the message ‘This device can be remotely unlocked if eligible. Please use the Device Unlock Application to unlock the device‘ after you insert a non-accepted SIM card, then your handset is locked to Metro PCS or T-mobile USA.

T-mobile Device Unlock App

All the T-Mobile USA devices which are released after 1st March 2015 (check the list below) can ONLY be unlocked through the T-mobile Device Unlock App – there is no designed space where to enter an unlocking code.

For these handsets, we do not send unlocking codes, but we register the IMEI as Unlocked in T-Mobile Database and, afterward, you can download the App from Play Store and select Permanent Unlock.

Metro PCS Device Unlock App

The phones locked to Metro PCS released after 1st June 2015 (check the list below) can ONLY be unlocked through the Metro PCS DeviUnlockock App.

The unlocking process is different for these devices and we cannot send unlocking codes, but we register the IMEI as Unlocked in Metro PCS Database. Afterward, you can download the Metro PCS Device Unlock App from Play Store and select Permanent Unlock.

Note: you don’t need to wait 90 days to unlock your phone as you network provider may ask you. We don’t have this policy.

Where to find the Device Unlock App?

 

The Device Unlock App is located in one of the T-Mobile or MetroPCS folders (depending on which network was the device used). The icon of the app has a Keyhole symbol and the icon background is the color purple (MetroPCS) or magenta (T-Mobile).

If you can’t locate the Device Unlock App on your phone, for MetroPCS devices, a factory reset will restore the app to its original location. And T-Mobile users can get the app in Google Play Store.

List of phones that can only be unlocked through the Device Unlock App

 

Brand	Phone Model	Network	Country
Samsung	Galaxy Note 5	T-Mobile	U.S.A.
Samsung	Galaxy Note 5	Metro PCS	U.S.A
Samsung	Galaxy Note 7	T-Mobile	U.S.A
Samsung	Galaxy Note 7	Metro PCS	U.S.A
Samsung	Galaxy Note 8	T-Mobile	U.S.A
Samsung	Galaxy Note 8	Metro PCS	U.S.A
Samsung	Galaxy S6	T-Mobile	U.S.A.
Samsung	Galaxy S6 edge	T-Mobile	U.S.A.
Samsung	Galaxy S6 Edge+	T-Mobile	U.S.A.
Samsung	Galaxy S7	T-Mobile	U.S.A.
Samsung	Galaxy S7	Metro PCS	U.S.A.
Samsung	Galaxy S7 edge	T-Mobile	U.S.A.
Samsung	Galaxy S7 edge	Metro PCS	U.S.A.
Samsung	Galaxy S7 active	T-Mobile	U.S.A.
Samsung	Galaxy S7 active	Metro PCS	U.S.A
Samsung	Galaxy S8	T-Mobile	U.S.A
Samsung	Galaxy S8	Metro PCS	U.S.A
Samsung	Galaxy S8+	T-Mobile	U.S.A
Samsung	Galaxy S8+	Metro PCS	U.S.A
Samsung	Galaxy S8 Active	T-Mobile	U.S.A
Samsung	Galaxy S8 Active	Metro PCS	U.S.A
Samsung	Galaxy Avant	T-Mobile	U.S.A.
Samsung	Galaxy Grand Prime	T-Mobile	U.S.A.
Samsung	Galaxy Grand Prime	Metro PCS	U.S.A.
Samsung	Galaxy Core Prime	T-Mobile	U.S.A.
Samsung	Galaxy Core Prime	Metro PCS	U.S.A.
Samsung	Galaxy J7	T-Mobile	U.S.A.
Samsung	Galaxy J7	Metro PCS	U.S.A.
Samsung	Galaxy On5	Metro PCS	U.S.A.
Samsung	Galaxy On5	T-Mobile	U.S.A.
Samsung	Xcover 4	T-Mobile	U.S.A
Samsung	Xcover 4	Metro PCS	U.S.A
Samsung	Z4	T-Mobile	U.S.A
Samsung	Z4	Metro PCS	U.S.A
Samsung	Galaxy J7 Pro	T-Mobile	U.S.A
Samsung	Galaxy J7 Pro	Metro PCS	U.S.A
Samsung	Galaxy C5	T-Mobile	U.S.A
Samsung	Galaxy C5	Metro PCS	U.S.A
Samsung	Galaxy C7	T-Mobile	U.S.A
Samsung	Galaxy C7	Metro PCS	U.S.A
Samsung	Z3 Corporate Edition	T-Mobile	U.S.A
Samsung	Z3 Corporate Edition	Metro PCS	U.S.A
Samsung	Galaxy J2(2016)	T-Mobile	U.S.A
Samsung	Galaxy J2(2016)	Metro PCS	U.S.A
Samsung	Galaxy On7	T-Mobile	U.S.A
Samsung	Galaxy On7	Metro PCS	U.S.A
Samsung	Galaxy On7 Pro	T-Mobile	U.S.A
Samsung	Galaxy On7 Pro	Metro PCS	U.S.A
Samsung	Galaxy On5 Pro	T-Mobile	U.S.A
Samsung	Galaxy On5 Pro	Metro PCS	U.S.A
Samsung	Galaxy J3	T-Mobile	U.S.A
Samsung	Galaxy J3	Metro PCS	U.S.A
Samsung	Galaxy J3 Pro	T-Mobile	U.S.A
Samsung	Galaxy J3 Pro	Metro PCS	U.S.A
Samsung	Galaxy J3 Emerge	T-Mobile	U.S.A
Samsung	Galaxy J3 Emerge	Metro PCS	U.S.A
Samsung	Galaxy J5 (2016)	T-Mobile	U.S.A
Samsung	Galaxy J5 (2016)	Metro PCS	U.S.A
Samsung	Galaxy J5 (2017)	T-Mobile	U.S.A
Samsung	Galaxy J5 (2017)	Metro PCS	U.S.A
Samsung	Galaxy J1 (2016)	T-Mobile	U.S.A
Samsung	Galaxy J1 (2016)	Metro PCS	U.S.A
Samsung	Galaxy A3 (2016)	T-Mobile	U.S.A
Samsung	Galaxy A3 (2016)	Metro PCS	U.S.A
Samsung	Galaxy A3 (2017)	T-Mobile	U.S.A
Samsung	Galaxy A3 (2017)	Metro PCS	U.S.A
Samsung	Galaxy A5 (2016)	T-Mobile	U.S.A
Samsung	Galaxy A5 (2016)	Metro PCS	U.S.A
Samsung	Galaxy A7 (2016)	T-Mobile	U.S.A
Samsung	Galaxy A7 (2016)	Metro PCS	U.S.A
Samsung	Galaxy A7 (2017)	T-Mobile	U.S.A
Samsung	Galaxy A7 (2017)	Metro PCS	U.S.A
Samsung	Galaxy A9 (2016)	T-Mobile	U.S.A
Samsung	Galaxy A9 (2016)	Metro PCS	U.S.A
Samsung	Galaxy A9 Pro (2016)	T-Mobile	U.S.A
Samsung	Galaxy A7 Pro (2016)	Metro PCS	U.S.A
Sony	Xperia Z3	T-Mobile	U.S.A.
LG	G4	T-Mobile	U.S.A.
LG	G4	Metro PCS	U.S.A.
LG	G4 Beat	T-Mobile	U.S.A.
LG	G4 Stylus	T-Mobile	U.S.A.
LG	G4 Dual	T-Mobile	U.S.A.
LG	G4c	T-Mobile	U.S.A.
LG	G5	T-Mobile	U.S.A.
LG	G5	Metro PCS	U.S.A.
LG	G Stylo	T-Mobile	U.S.A.
LG	G Stylo	Metro PCS	U.S.A.
LG	G Stylo 2 Plus	T-Mobile	U.S.A.
LG	G Stylo 2 Plus	Metro PCS	U.S.A.
LG	Leon	T-Mobile	U.S.A.
LG	Leon	Metro PCS	U.S.A.
LG	K7	T-Mobile	U.S.A.
LG	K7	Metro PCS	U.S.A.
LG	K10	T-Mobile	U.S.A
LG	K10	Metro PCS	U.S.A.
LG	K20 Plus	T-Mobile	U.S.A
LG	K20 Plus	Metro PCS	U.S.A.
LG	Stylus 2	T-Mobile	U.S.A.
LG	Stylus 2	Metro PCS	U.S.A.
LG	V10	T-Mobile	U.S.A.
LG	V20	T-Mobile	U.S.A.
LG	Q8	T-Mobile	U.S.A
LG	Q8	Metro PCS	U.S.A
LG	G6	T-Mobile	U.S.A
LG	G6	Metro PCS	U.S.A
LG	Stylus 3	T-Mobile	U.S.A
LG	Stylus 3	Metro PCS	U.S.A
LG	V30	T-Mobile	U.S.A
LG	V30	Metro PCS	U.S.A
LG	K4 (2017)	T-Mobile	U.S.A
LG	K4 (2017)	Metro PCS	U.S.A
LG	K3 (2017)	T-Mobile	U.S.A
LG	K3 (2017)	Metro PCS	U.S.A
LG	K8	T-Mobile	U.S.A
LG	K8	Metro PCS	U.S.A
LG	X5	T-Mobile	U.S.A
LG	X5	Metro PCS	U.S.A
LG	X Skin	T-Mobile	U.S.A
LG	X Skin	Metro PCS	U.S.A
LG	X style	T-Mobile	U.S.A
LG	X power	T-Mobile	U.S.A
LG	X power	Metro PCS	U.S.A
LG	X power2	T-Mobile	U.S.A
LG	X power2	Metro PCS	U.S.A
LG	X venture	T-Mobile	U.S.A
LG	X venture	Metro PCS	U.S.A
HTC	Desire 626s	T-Mobile	U.S.A.
HTC	Desire 626s	Metro PCS	U.S.A.
HTC	One M9	T-Mobile	U.S.A.
HTC	10	T-Mobile	U.S.A.
HTC	10	Metro PCS	U.S.A.
HTC	Desire 825	T-Mobile	U.S.A.
HTC	Desire 825	Metro PCS	U.S.A.
HTC	Desire 830	T-Mobile	U.S.A.
HTC	Desire 830	Metro PCS	U.S.A.
HTC	One S9	T-Mobile	U.S.A.
HTC	One S9	Metro PCS	U.S.A.
HTC	One M9 Prime Camera	T-Mobile	U.S.A.
HTC	One M9 Prime Camera	Metro PCS	U.S.A.
HTC	Desire 530	T-Mobile	U.S.A.
HTC	Desire 530	Metro PCS	U.S.A.
HTC	U Ultra	T-Mobile	U.S.A.
HTC	U Ultra	Metro PCS	U.S.A.
HTC	U11	T-Mobile	U.S.A.
HTC	U11	Metro PCS	U.S.A.
Motorola	Moto Z2 Force	T-Mobile	U.S.A.
Motorola	Moto Z2 Force	Metro PCS	U.S.A.
Motorola	Moto E4	T-Mobile	U.S.A.
Motorola	Moto E4	Metro PCS	U.S.A.

If you have further questions, you can contact our Customer Support Team available 24/7 here.