MobileTips & Tricks

Your Instagram video won’t upload? This is how you can solve this!

Instagram video won't upload

In most cases, Instagram doesn’t have any problem with uploading pictures, so all your followers can see them. However, there are some situations in which Instagram video won’t upload, the social network acts a bit tricky. Yes, I’m talking about those situations in which Instagram won’t upload videos, no matter what you try.

Users complain that after preparing everything, they just get the “There was an issue importing your video. Please try again.” message or the upload gets stuck. If this happened to you as well and look for a fix, you’re in the right place.

Let’s see understand why this is happening how to solve this issue, by going to a few simple steps.

Why is my video not uploading?

After investigating a bit, it looks like there are a few for this:

Your video is not supported

Instagram requires a video file to have the following characteristics:

  • Formats: H.264 codec / MP4
  • Resolution: maximum width 1080 pixels (1080P)
  • Frame Rate: 29.96 frames per second
  • Bit Rate: 3,500 kbps video bitrate
  • Audio codec: AAC audio codec at 44.1 kHz mono
  • Duration: 3 to 60 seconds

However, most phones make compatible videos. Unless it’s longer than 60 seconds or you want to upload a 4K clip, you shouldn’t get this error very often.

You have a problem with your account

Again, less likely to happen, but you should at least consider this. Your Instagram video won’t upload because your account is either block or disabled.

You have a poor network connection

This is actually one of the most common issues why you can’t upload videos. Simply check your Wi-Fi connection or data plan, making sure they’re on. If they’re on and the problem persists, turn them off, then on again.

It was reported that uploading videos on Instagram, doesn’t work on restricted connections, like those from University and workplaces.

You are uploading content that’s not allowed

Believe it or not, some users try uploading videos that violate Instagram’s terms and conditions, being classified as X-rated or violent. Never try uploading such things, because it won’t work. Eventually, if it makes it to the social network, it will be deleted immediately.

What should I do if my Instagram video won’t upload?

If you have checked the above steps and none of them describes your issue, but your video is still not uploading, there are a few things you can try in order to fix this.

Relaunch the app

Simple as that. Close the app, then open it again and try uploading the video.

Clear the app’s cache

Instagram takes a lot of cache memory. Go to Settings > Apps > Instagram and tap on it. Look for the Clear Cache option and tap on it.

Update your app

Make sure that you have the latest Instagram version on your phone. Go to Google Play and see if it’s up to date.

Charge your phone

Some users say that this problem appears when the phone has a very low battery. Try putting the phone on charge and see if the problem persists.

Restart your phone

If any of these fail, a simple phone reboot can actually be the solution.

Wait. It’s a bug

I know, it sounds a bit ridiculous, but these things also happen, resulting in your video not uploading.

Usually, when such problems occur, Instagram announces the problem on social media. Check their accounts and see if there’s something like that actually causing your problem.

If no announcement was made yet, search for the hashtag #Instagram and see if other users are complaining about the same thing as well.

Which one of these tips worked for you? Also, if you know any potential solutions for the case in which your Instagram video won’t upload, let us know about them, using the comments section below.


  • Usually, Instagram does not accept the video you upload because the video doesn’t meet the Instagram video specs for uploading. A easy tool like wonderfox hd video converter factory can convert the video for Instagram easily and help you upload video to Instagram.

  • I can’t upload video on my Instagram am using Letv phone. Try all those method not still working

  • Can’t upload videos to Instagram story, says upload failed, tried everything of the above tips. Any ideas?

    • I was having issues uploading videos I made on my MacBook then airdropped to my phone. These videos wouldn’t upload from my camera roll to my IG. My solution was opening my videos from my camera roll on another 3rd party app(I had Adobe Clip), saving the videos back to my phone from that app, and uploading that copy.

  • This is the second time in two weeks I’ve had trouble uploading videos for big campaigns. My teammates are able to upload it, but not me. I’ve tried on and off wifi. I’ve tried to restart the app, restart my phone. I have no idea what’s going on and how to fix this moving forward.

  • Thank you very much, I found it so useful, I actually updated my app and is working back. Thanks for the beautiful idea.

  • I have multiple accounts on my phone.
    One of them can’t uoload any videos on any formats on any features (story, feeds, IGTV).
    I tried uploading those videos on another accounts and it worked.
    What should I do?

    Thank you so much.

  • I can’t upload videos on my Instagram feed but I CAN upload videos on my Insta story. I’ve tried Clear Cache, also uninstalled the app and reinstalling it again, but it’s just the same, can’t upload videos and there’s no error message. How can I fix this? I tried reaching out to help support of Instagram I got nothing back from them.

  • I had the problem where the video would get stuck in the “processing” step. I tried all of the above before seeing this post. What eventually worked was trimming a couple of seconds off the video and it uploaded. The video was originally at a minute. Also Instagram will trim down your video if its over a minute.

    Hope this helps someone.


  • Yes, I had the same thing for over a week. Just found this page. My video that frooze was over a minute. I just uninstalled and reinstalled. then I uploaded a shorter video in 5 seconds. Now it’s working great. Thank you!!

  • My problem is that I uploaded a video on IG it was working, but few days before when I try to watch it, it doesn’t work and upload. This problem is going on 5 days before and other videos are uploading…

  • I have very serious problems concerning one video I wanted to upload. It has beeb hanging 85% uploaded for over 2 weeks now and is blocking for other pictures and videos. I cannot remove the damn video apparently no matter what I do. HEEEEEEEELP

  • Thank you so much…for 2 days I couldn’t switch between my accounts because a video was stuck uploading. I couldn’t figure it out for the life of me until your post. I uninstalled the app, reinstalled and cleared the cache. Thank you

  • Clear cache didn’t work, clear data worked fine. On 2nd attempt the videos still won’t upload.. They’re just live acoustic music nothing crazy.

    • Is it due to the music? I have the same problem now and keep thinking that it has to do with the radio in the background?

  • i turned off my wifi and service, closed the app, restarted the app and it gave me an option to discard the upload. I turned back on my service and wifi and was able to reupload it 🙂

  • Hi all. I ran into this bullshit situation while traveling overseas. I can’t even log out of Instagram. I can’t even look at any of my other IG profiles. Restarting didn’t fix it either. The only fix was uninstalling IG and then reinstalling.

  • Okay this is very strange because I was at the scene of a fight that turned out to be pretty bad resulting in a person going to the hospital and I recorded only the visible police units that were on scene and try to finalized the video. For some reason the video got stuck halfway from being posted and won’t go any further. There was nothing graphic whatsoever recorded and I’m wondering if maybe the ETF have some sort of device or ability to block social media when they are on the scene because now I can’t upload anything and it’s not making any sense

  • The video won’t upload due to large size, not allowing other photage and video uploads issue. Settings > Apps > Instagram. Look for the Clear Cache option and tap on it. If not, Clear Data works just fine with me. Thanks for getting enriched our quality of life with the app. Sincerely

  • I tried uploading a picture and it has been half way all day ,almost 18 hours now .I can even switch to my other account .it keeps saying “you can’t switch account because you have a video uploading .I have restarted the phone severally Molson what do I do ?

  • I was in a no network zone and filmed a video in IG during that time. It said it would upload when there is a better connection, but it’s stuck. All other videos are stuck now. Tried all of the above to know avail. Any other options?

  • When I log into my Instagram account using an Android phone I can not save my live videos. However if I log into my Instagram account using an iPhone I can save my live videos.

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