In most cases, Instagram doesn’t have any problem with uploading pictures, so all your followers can see them. However, there are some situations in which the social network acts a bit tricky. Yes, I’m talking about those situations in which Instagram won’t upload videos, no matter what you try.
Users complain that after preparing everything, they just get the “There was an issue importing your video. Please try again.” message or the upload gets stuck. If this happened to you as well and look for a fix, you’re in the right place.
Let’s see understand why this is happening how to solve this issue, by going to a few simple steps.
Why is my video not uploading?
After investigating a bit, it looks like there are a few for this:
Your video is not supported
Instagram requires a video file to have the following characteristics:
- Formats: H.264 codec / MP4
- Resolution: maximum width 1080 pixels (1080P)
- Frame Rate: 29.96 frames per second
- Bit Rate: 3,500 kbps video bitrate
- Audio codec: AAC audio codec at 44.1 kHz monov
- Duration: 3 to 60 seconds
However, most phones make compatible videos. Unless it’s longer than 60 seconds or you want to upload a 4K clip, you shouldn’t get this error very often.
You have a problem with your account
Again, less likely to happen, but you should at least consider this. Your Instagram video won’t upload because your account is either block or disabled.
You have a poor network connection
This is actually one of the most common issues why you can’t upload videos. Simply check your Wi-Fi connection or data plan, making sure they’re on. If they’re on and the problem persists, turn them off, then on again.
It was reported that uploading videos on Instagram doesn’t work on restricted connections, like those from University and workplaces.
You are uploading content that’s not allowed
Believe it or not, some users try uploading videos that violate Instagram’s terms and conditions, being classified as X-rated or violent. Never try uploading such things, because it won’t work. Eventually, if it makes it to the social network, it will be deleted immediately.
What should I do if my Instagram video won’t upload?
If you have checked the problems below and you don’t seem to have any of them, but your video is still not uploading, there are a few things you can try in order to fix this.
Relaunch the app
Simple as that. Close the app, then open it again and try uploading the video.
Clear the app’s cache
Instagram takes a lot of cache memory. Go to Settings > Apps > Instagram and tap on it. Look for the Clear Cache option and tap on it.
Update your app
Make sure that you have the latest Instagram version on your phone. Go to Google Play and see if it’s up to date.
Charge your phone
Some users say that this problem appears when the phone has a very low battery. Try putting the phone on charge and see if the problem persists.
Restart your phone
If any of these fail, a simple phone reboot can actually be the solution.
Wait. It’s a bug
I know, it sounds a bit ridiculous, but these things also happen, resulting in your video not uploading.
Usually, when such problems occur, Instagram announces the problem on social media. Check their accounts and see if there’s something like that actually causing your problem.
If no announcement was made yet, search for the hashtag #Instagram and see if other users are complaining about the same thing as well.
Which one of these tips worked for you? Also, if you know any potential solutions for the case in which your Instagram video won’t upload, let us know about them, using the comments section below.